Support
Fill out the form below and we'll get back to you within 1 business day. You can also email us directly at support@reply.reviews.
Send us a message
Tell us what's going on — the more detail, the faster we can help.
Common questions
We request two separate permissions: Google Calendar (read-only) to detect appointments and time your review invites, and Google Business Profile (management) to read incoming reviews and post your replies. We don't edit, create, or delete your business listing — only read reviews and post replies.
Go to Settings → Connections in your dashboard and click Disconnect next to either integration. You can also revoke access anytime directly from your Google Account permissions page.
Confirm Calendar is still connected under Settings → Connections, and that the appointment has a valid customer email attached. Check your Plan tab to confirm you have not hit your monthly invite limit.
Go to the Plan tab in your dashboard — upgrade, downgrade, or cancel anytime. There is no contract, and you keep access through the end of your current billing period.
Yes — 25 invites and 5 AI replies per month, no card required.
Yes — manual invites work for walk-ins or one-off customers alongside the automatic calendar-based flow.
Reply.Reviews Ltd · Privacy Policy · Terms of Service